Terms & Conditions

Welcome to Refcool's website. By accessing or using our website (www.refcool.com), you agree to comply with and be bound by the following terms and conditions, together with our Privacy Policy. If you do not agree with these terms, please do not use our site. These Terms & Conditions ("Terms") govern your use of this website and any content, functionality, or services offered through it. Refcool Ltd ("Refcool", "we", or "us") is the owner and operator of this website. Refcool is a company registered in [Country] with company number [Number] and registered office at [Address].

Using Our Website

Website Content: The content on our site is provided for general information about our industrial cooling products and services. While we strive to keep information up-to-date, it may be subject to change without notice. We do not guarantee that the content is accurate, complete, or current, and it is provided "as is". Any reliance you place on such information is at your own risk. It is your responsibility to verify that any products or services described meet your requirements.

Acceptable Use: You agree to use our website lawfully and ethically. Do not attempt to damage or disrupt the website (for example, through hacking, introducing malware, or other harmful acts). You must not use our site to engage in any illegal activities or to transmit unlawful or harmful content. Unauthorized use of the website or its content may give rise to a claim for damages and/or be a criminal offense.

User-Provided Information: If you submit information through our contact or quote request forms, you must ensure that all information you provide is truthful, accurate, and up-to-date. You confirm that you are authorized to represent your company or provide details on its behalf. Submitting false information or impersonating someone else may constitute an offense.

Accounts: (If applicable) If our website offers account registration, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

Products, Quotes, and Services

Product Descriptions: Any product descriptions, visuals, drawings, or technical specifications on our website are for general guidance. They do not constitute a guarantee or warranty of specific results or suitability. For detailed technical specifications or assurance of fitness for a particular purpose, please contact us directly.

Quotation Process: Our website enables you to request quotes for our cooling systems or services. Quotes provided by Refcool are free and no-obligation. However, a quote is not a binding contract; it is an estimate based on the information you provide. A contract for sale or services is only formed when both parties agree to a written contract or purchase order confirming the terms (including final specifications, pricing, and timelines).

Quote Validity: Quotes are typically valid for a limited period (e.g., 30 days from the date of issue) unless stated otherwise. Pricing and availability of products or services may change after the quote's validity period expires. Refcool reserves the right to update or withdraw a quote if the underlying costs change or if new information about the project requirements emerges.

Installation Services: If we provide installation or on-site services, such services will be governed by additional agreements or work orders outlining the scope, schedule, and responsibilities of each party. We expect customers to ensure that installation sites are prepared and safe (for example, that any required pre-installation work, permits, or utilities are in place). Delays or additional costs resulting from site conditions or lack of preparedness on the customer's part may result in schedule changes or extra charges, which will be communicated in advance.

Orders and Payments

(The following terms apply when you enter into a contract or place an order with Refcool after receiving a quote.)

Pricing: All prices provided (whether on the website or in a formal quote) are in [Currency] and may be subject to applicable taxes (e.g., VAT) unless stated otherwise. We strive to ensure pricing information is correct; however, in the event of an obvious error in a quoted price, we will inform you of the correct price and you will have the option to proceed with the order at the correct price or cancel your inquiry.

Payment Terms: Payment terms (such as deposits, stage payments, or payment due dates) will be defined in the sales contract or invoice for your order. Unless otherwise agreed, standard payment terms apply (e.g., payment due within 30 days of invoice date, or as specified). Late payments may incur interest or penalties as permitted by law.

Cancellation: If you need to cancel or amend an order after it has been confirmed, please contact us as soon as possible. Cancellation terms (including any applicable fees) will depend on the specific agreement or our standard sales terms provided at the time of order. We will work with you to mitigate costs, but custom-built equipment or services already in progress may incur charges.

Intellectual Property

Copyright: All materials on this website, including text, images, graphics, logos, and documentation, are owned by or licensed to Refcool. These materials are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or republish any content from our site without our prior written consent, except for your own internal business use or as permitted by law. Unauthorized use of our content may give rise to a claim for damages and/or be a criminal offense.

Trademarks: "Refcool" and our company logo are trademarks of Refcool Ltd. All other product names or logos mentioned on our site are property of their respective owners. Use of our trademarks is prohibited without our express written permission.

External Links

Our website may include links to external websites or resources for your convenience (for example, links to industry resources or partner companies). Such links do not signify that we endorse or have any control over those external sites. We are not responsible for the content, accuracy, or availability of any linked third-party websites. Visiting external sites via links from our website is at your own risk, and you should review the terms and privacy policies of any website you visit.

Warranty Disclaimer

While we endeavor to provide accurate information and high-quality services, Refcool makes no express or implied warranties or guarantees regarding this website or the information and content provided. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted or error-free, or that any material accessible from this site is free of viruses or other harmful components. Any materials downloaded or obtained through this site are accessed at your own discretion and risk.

Limitation of Liability

Website Use: Refcool shall not be liable for any loss or damage arising out of or in connection with your use of (or inability to use) this website or reliance on its content. This includes any direct, indirect, incidental, or consequential damages, even if we have been advised of the possibility of such damages. You acknowledge that the information and materials on the site may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Products and Services: If you purchase products or services from Refcool (e.g., pursuant to a quote and subsequent agreement), our liability will be defined in the applicable contract. In the absence of such terms, our liability for any claim related to the purchase or use of our products/services is limited to the amount you paid for the product or service in question. We will not be liable for any indirect or consequential losses such as lost profits, lost business opportunities, loss of data, or damage to property arising from the use of our products or services.

Customer Responsibility: It is your responsibility to ensure that any products, services, or information obtained from this website meet your specific requirements. You are also responsible for using our products in accordance with the instructions and within their design specifications. Refcool is not liable for any damage or loss resulting from misuse, improper installation by a party not authorized by us, or failure to follow guidelines and recommendations.

Indemnity: You agree to indemnify and hold harmless Refcool and its directors, officers, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of your breach of these Terms or your improper use of the website or our products/services.

Privacy

Your use of our website is also subject to our Privacy Policy. Please review that policy to understand how we collect and use personal data. By using the site or submitting information, you acknowledge that you have read and agree to our Privacy Policy.

Changes to These Terms

Refcool may update or modify these Terms & Conditions from time to time. Any changes will be effective once posted on this page. It is your responsibility to review these Terms periodically for updates. Your continued use of the website after any changes are posted constitutes acceptance of the revised Terms.

Governing Law and Jurisdiction

These Terms & Conditions and any disputes arising in connection with the use of this website or our products/services shall be governed by and construed in accordance with the laws of England and Wales. By using our site, you agree that any dispute (contractual or non-contractual) will be subject to the exclusive jurisdiction of the courts of England and Wales. (If you are accessing this website from outside the UK, you are responsible for compliance with any local laws applicable to your use.)

By using Refcool's website or engaging with our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.